Soldkr Privacy Policy - Your Data Your Rights
How we collect, use, and protect your information
Who We Are:
Soldkr is a mobile retail and service business based in Mumbai.
Phone: 7276682733
Email: ssoldkr@gmail.com
What Information We Collect:
We collect personal and non-personal information to provide and improve our services, including:
1. Information You Provide Directly:
- Name
- Contact details (phone number, email address)
- Billing and shipping information
- Device details (e.g., IMEI, model) for buyback or repair services
- Feedback, inquiries, or messages
2. Information We Collect Automatically:
- Usage data from our website (IP address, browser type, access times)
- Cookies and similar tracking technologies for performance and personalization
How We Use Your Information
We process your personal data for the following purposes:
1. Service Delivery:
- Facilitate transactions, provide requested services, and process orders.
- Verify your identity for secure account access.
2. Customer Support:
- Respond to inquiries, complaints, and feedback.
- Provide updates about service requests.
3. Marketing and Communications:
- Send promotional offers, updates, and newsletters (with your consent).
- Inform you about new products, services, or discounts.
4. Improving Services:
- Analyze usage patterns to enhance website functionality and user experience.
- Develop new features and offerings.
5. Compliance and Security:
- Detect and prevent fraud or unauthorized access.
- Comply with applicable laws and regulations.
Sharing of Information
We may share your data with trusted third parties for legitimate purposes, including:
- Service Providers: For payment processing, delivery services, and technical support.
Your Rights
You have the following rights under applicable data protection laws:
- Access: Request a copy of your personal data.
- Correction: Update inaccurate or incomplete information.
- Deletion: Request the deletion of your data under certain conditions.
- Restriction: Limit how we process your information.
- Objection: Object to certain data uses, such as marketing communications.